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    Frequently Asked Questions

    If you can't find the answer you're looking for, please don’t hesitate to reach out to our Customer Care team. We're available 24/7 and would be delighted to assist you.

About Our Products

Can you tell us about the Vietnamesse Ginseng extract used in your products?

Our Vietnamese Ginseng is exclusively sourced from a high-tech organic farm in northern Vietnam. This rare ginseng variety is rich in unique saponins that offer powerful anti-aging properties. It helps stimulate collagen production, reduce wrinkles, and protect the skin from oxidative stress, making it a potent natural ingredient for youthful-looking skin.

What is Ectoin and why is it included in the formula? 

Ectoin is a natural stress-protection molecule that helps defend skin cells against environmental stressors. In our serum, it works to hydrate the skin, reduce inflammation, and strengthen the skin barrier. Ectoin complements the other ingredients by enhancing the overall protective and anti-aging effects of the formula.

What is Bakuchiol and how does it benefit our skin?

Bakuchiol is a natural, plant-based ingredient that offers similar anti-aging benefits to retinol but with gentler effects. In our serum, it helps reduce fine lines and wrinkles, improves skin texture, and promotes cell renewal without causing irritation or increased sun sensitivity. This makes it suitable for all skin types, even sensitive skin

How do these key ingredients work together to provide anti-aging benefits?

The combination of Bakuchiol, Vietnamese Ginseng extract, and Ectoin creates a powerful anti-aging formula. Bakuchiol promotes skin renewal and collagen production, the ginseng extract provides unique anti-aging compounds and antioxidants, while Ectoin offers additional protection and hydration. Together, they work synergistically to reduce signs of aging, improve skin texture, and protect against environmental damage, resulting in healthier, more youthful-looking skin.

How soon can I expect to see results from using this serum?

You'll notice instant benefits from our serum, with your skin looking more hydrated, glowing, and fresh immediately after application. These instant results provide a radiant appearance that you can enjoy right away. For deeper, long-term anti-aging effects, many users start noticing improvements in their skin's texture and overall appearance within 4-6 weeks of consistent use. 

However, we believe true anti-aging is a comprehensive process. That's why we offer a unique 90-day journey to help reverse the signs of aging from the inside out. During this time, we'll guide you on how to use our serum effectively, while also providing tips on nutrition, exercise, and overall wellness that support your skin's health. By following this combined solution, you can expect to see more significant and lasting results. Remember, while our serum provides both immediate and long-term benefits, pairing it with a healthy lifestyle will maximize your anti-aging results. We're here to support your complete transformation towards a more youthful appearance and feel.

What is the recommended frequency of use to achieve optimal results?

To achieve optimal results, the frequency of product use should be adjusted according to your skin type and specific needs. Please refer to the instructions on the product packaging or contact us atcustomer@tonkina.comwith details about your skin condition for personalized guidance on the most suitable usage for your skin.

Are Tonkina safe to use while pregnant?

Tonkina belive our products are generally considered safe to use during pregnancy. However, it's always a good idea to consult your doctor to ensure they are suitable for your specific needs and skin type.

What is the shelf life of your products?

Tonkina uses expiration dates to guarantee that our products maintain the highest efficacy and quality.The shelf life of Tonkina products is clearly indicated on the packaging. Please check the information carefully to ensure proper and effective use. Once the packaging is unsealed, the recommended usage period is 12 months. If the seal remains intact, the product maintains its optimal quality for up to 24 months.

Is your packaging recyclable?

Tonkina products are designed with sustainability and reusability in mind. Glass containers can be thoroughly cleaned and safely repurposed for various personal uses, promoting both environmental responsibility and practical versatility.

About Our Policy

How long does my package take for delivery?

Once we provide you with a tracking ID, please allow approximately 12–15 business days for your package to arrive in your country. This timeline will be reflected in the estimated delivery date on your tracking page.
If you feel that your order is taking longer than expected, please contact our Customer Care team at customer@tonkina.com.

How can I update the shipping address for my order?

Did you enter the wrong address? Don’t worry! If it’s within 24 hours of placing your order, please send the correct address along with your order number to customer@tonkina.com. We will process the update as quickly as possible.
Please note that address changes can only be made within 24 hours, so double-check your order confirmation email!

Can I return my purchase?

Returns must be requested within 15 days of receiving your order. Please provide your original order number and include photos or videos of any damaged, missing, or incorrect items. Refunds will be issued via the most appropriate method (excluding in-store cash purchases, which will be refunded as store credit), minus shipping and other fees.
Contact customer@tonkina.com within 15 days of delivery for assistance. Unfortunately, we cannot offer refunds or exchanges after this timeframe.

Can you help with a damaged product?

We’re sorry that you received a damaged product! Please send a photo of the damaged item to customer@tonkina.com, along with your order information, and we’ll be happy to assist.
Please note: Any damaged items reported outside of the 15-day return window cannot be returned or refunded.

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